Help
Support
Get help with Diagramy — billing, accounts, product questions, and incident reports.
Contact us
Email [email protected] and we’ll get back to you as soon as we can. Include your account email, workspace name, and what you were trying to do — that usually gets the fastest answer.
Common topics
- Product overview — start with our documentation and the product tour on the homepage.
- Plans and billing — see pricing and our Payment & Billing Policy. For invoices or plan changes, use the billing portal or email support from the address on your account. Payments are processed by Paddle as Merchant of Record.
- Refunds — see our Refund Policy. Include your account email, charge date, and amount when you write to support.
- Privacy and legal — Privacy Policy, Terms, and [email protected].
- Security reports — see our security overview and email [email protected].
Status
Check system status for current availability. If something looks wrong and status is green, still write to support — we want to know.